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Frequently Asked Questions

Frequently Asked Questions

If you already have a Vet Code, please contact identibase® on 01904 487600 for a password (which will be sent by email).

If you do not have a Vet Code, please contact identibase® on 01904 487600 to receive your password and Vet Code.

Identibase® offers a range of registration options including online, by post and via the practice management system.

You are unable to make any amendments to pet keeper details. These can only be done by the owner or identibase® database administration.

However, you are able to make a change to pet details in respect of the death of a pet. You are of course also able to make amendments to your practice details.

Please check that you have entered the microchip number correctly – it should be 10 or 15 digits long. Once checked, if you still can’t find the microchip then contact identichip® on 01904 487600 and we should be able to identify the source of the microchip. If the enquiry is out of hours please contact 0844 824 1235.

A message to this effect will be displayed if the microchip has already been registered on identibase®.

Please contact identibase® on 01904 487600, quoting the microchip number(s) you are unable to register, plus the box number to allow us to amend our systems.

Identibase® is the UK’s original and most advanced Pet Database, registering your pet’s details could not be easier…

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Identifind® is an enhanced reunification service for pet’s registered on identibase® and offers invaluable assistance from our dedicated team 24/7, 365 days a year.

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Vet Locator

Find your nearest vet using our vet locator.

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Pet insurance is an important part of responsible pet ownership. That’s why identichip® microchips come with 4 weeks’ free insurance.

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